Common E1 Login Fixes

Try doing the following:
 

• Make sure you are using the correct URL. You should be using the new one, https://jde25pd.unitedwheels.com/
• Clear your browser's cache. See below for instructions. Make sure to choose "All Time".
  • Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
  • Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
• Try restarting your PC.
• If none of the above work, your password may be expired. Let's reset it:
  • Go to https://myaccount.microsoft.com
  • Click on "Change Password" on the left column.
  • Change your password. Password requirements:
    • At least 12 characters.
    • Include upper and lower case letters.
    • Include at least 1 number.
    • Include at least 1 special character, ie, !@#$%^
    • It cannot include any personal information like your name.
    • I cannont be a password you've used in the past year.